Quality Statement

Sue Mann Nursing and Community Care’s commitment to the delivery of high quality services is integral to its corporate governance responsibility. Sue Mann Nursing and Community Care believe that quality services are achieved through the commitment and involvement of all stakeholders to the process of continuous improvement and support for innovation.


Sue Mann Nursing and Community Care maintains that quality services are achieved through:
  • employees and service providers working within Sue Mann Nursing and Community Care stated mission and values;
  • the adoption of a formal committee structure which includes representatives of all stakeholder groups;
  • the participation of clients and their families in decision making about personal health care and in service planning, priority setting and addressing quality of life issues in the delivery of services;
  • the establishment of policies and work practices that reflect legislation, best practice and risk management;
  • the establishment of systems that facilitate the engagement, training and performance management of a workforce that is capable of delivering quality services;
  • the establishment and maintenance of a formal mechanism for the capture and management of potential problems, problems and compliments; and
  • the establishment of data collection systems across all aspects of the organisation that facilitate risk management and quality improvement activities.
Sue Mann Nursing and Community Care seek to achieve from its quality management approach and systems the following objectives and benefits:
  • consistency in the delivery of quality care;
  • the meeting of statutory requirements and standards;
  • the provision of management confidence;
  • timely risk assessment and management;
  • employee confidence;
  • knowledge preservation;
  • the optimal use of resources; and
  • the promotion of self-management.

Sue Mann Nursing and Community Care applies the ISO 9001:2015 Framework with the exclusion of Clauses 8.3 (Design and Development) and 7.1.5 (Measuring and Monitoring of Resources).

 

Contact

Erina Office

Suite 3.20, Level 3 (West Wing)
Platinum Building
4 Ilya Ave, Erina NSW 2250

Phone 1300 241 300

Fax 02 4365 5732

Email mail@suemann.com.au

 

Postal address

Sue Mann Nursing and Community Care
PO Box 3301 Erina NSW 2250

 

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Our door is always open

If you are a client, family member, service partner or would like to find out more about what Sue Mann Nursing and Community Care offers, we would love to hear from you.

To join our team please submit your employment enquiry on our careers page.

 



 


 


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Sue Mann Erina Office in-home care specialists Central Coast
Sue Mann in-home care specialists Central Coast