choosing the right home care

How do I select the right Home Care provider?

Once you acquire the names of several providers, you will want to learn more about their services and reputations. Following is a checklist of questions to ask providers and other individuals who may know about the provider's track record. Their insight will help you determine which provider is best for you or your loved one.

Sue Mann key tips for choosing the right Home Care provider:

  • What is the provider’s profile – experience in delivering home care and what are their specialties / points of difference?
  • How long has this provider been serving the community?
  • Does the HCP provider employ or broker the care workforce?
  • Does the HCP provider understand the client’s key health care needs and does the provider have the appropriately skilled workforce?
  • Can the HCP provider supply a ‘draft’ budget to deliver the required care and supports and demonstrate value?
  • Does the HCP provider charge an HCP establishment, annual fee or exit fee?
  • Will the care manager or clinical support be available after-hours to avoid unnecessary hospitalisation and provide carer support?
  • Can the provider outline their care model or approach to develop and implementing the HCP?
  • How does this provider ensure patient confidentiality?
  • Can the HCP provider offer client testimonials?

For more information on researching home care providers and working out costs, click here for a quick checklist.

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Erina Office

Suite 3.20, Level 3 (West Wing)
Platinum Building
4 Ilya Ave, Erina NSW 2250

Phone 1300 241 300

Fax 02 4365 5732



Postal address

Sue Mann Nursing and Community Care
PO Box 3301 Erina NSW 2250


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Sue Mann Erina Office in-home care specialists Central Coast
Sue Mann in-home care specialists Central Coast