How we care

Here at Sue Mann Nursing and Community Care on the Central Coast we have designed a care service that is all about you – a unique way called  my home care.

Our approach to home care focuses on you – your personal journey, the particular aged care needs you have, and importantly, what makes you smile.

my home care means you and family members make informed choices about the type of home care and support that’s needed, and guides the Sue Mann team to meet those needs.

  • What is myhomecare
  • 5 steps to myhomecare
  • Client Stories
  • Our Difference

 

What is Sue Mann's myhome care program for the Central Coast, Lake Macquarie, Newcastle and Hunter areas

myhomecare is our unique way of care. One that recognises every person is different through their experiences, family background, culture and life choices.

myhomecare helps you to build on your strengths, abilities and life passions. It’s all about maintaining your health and wellness at home. It gives you the opportunity to make informed choices about the type of care and support you, or a family member needs, and how those needs are met.

There are five steps to myhomecare. Together we create goals, develop a plan and organise the professional in-home services needed to support you living at home and improve your sense of wellbeing.

5 steps to myhome care program at Sue Mann for the Gosford, Central Coast, Lake Macquarie, Newcastle and Hunter region areas

The journey to support you to remain in your local community living at home is guided by you. It starts by introducing you to your personalised myhomecare journey.


  • My
    Involvement
  • My
    Story
  • My
    Goals
  • My
    Services
  • My
    Wellbeing
My Involvement

We work together to understand how involved you want to be in your care – you may want to manage the details yourself or might just be happy to steer and leave the nitty gritty to us.

Of course you change your level of involvement in directing your care at any time.

My Story

Then comes your story. You are encouraged to share your story about what brings you joy; what is most important; and how you prefer care and support to be provided.

In this process of storytelling and assessment, we get to know you a little more and begin to understand your aspirations, life’s passions, abilities and concerns.

At Sue Mann we have the local relationships and trained staff to ensure everyone has rightful access to the care and support services that suits them. Aboriginal and Torres Strait Islander elders; older Australians from culturally and linguistically diverse communities; our respected Veterans and War Widowers; and people from a lesbian, gay, bisexual, transexual and intersex community can be assured of culturally sensitive care through myhomecare .

My Goals

Through listening to your story and your history, together we work out your aspirations and abilities and discuss your care needs and priorities. We establish a range of goals around the things that are important to you – the personal goals in which the care provided by us can help you achieve them. Some areas we explore to develop your goals are:

  • What are your concerns about your health and wellbeing?
  • How could you be best supported to remain living at home?
  • How could your carer / family be best supported?
  • Who would you like to stay connected with?
  • What makes you happy?
  • Your most enjoyable day in the last 12 months
  • What you would like to be able to do again?
My Services

After helping to develop realistic goals and the kind of support you would like, we map out a care plan. It’s a flexible range of professional services and supports tailored to suit you.

Discussing ways to fund your care plan is another way we can help as you may be eligible for government subsidised support. Our friendly customer service team can point you in the right direction when it comes to finding the best funding solution.

My Wellbeing

With myhomecare your ongoing wellbeing is nurtured and improved. Through regular conversations and reviews, we work with you to adjust your care plan to make sure it continues to meet your changing needs and any new goals you may have.


Watch our video to see what our clients have to say.

Our Difference

Older Australians and people living with a disability have more choice than ever in the provider
and services they can access for in-home care.

What makes us different as a provider is the ‘Sue Mann way’. Built on 30 years experience of specialist community nursing, we are the provider of choice for clinical nursing and in-home care on the Central Coast, Hunter and Sydney.



The Sue Mann difference in home care
  • Our unique way of care

    myhomecare, is about you. We focus on your story, your needs and what makes you happy to support you living at home amongst family, friends and your local community.

  • Experienced and locally focused

    30 years of dedicated in-home nursing and home care, the leading and largest provider in the region; we are local people looking after local people.

  • Flexibility with continuity of care

    we offer the full range of Government subsidised programs, providing flexibility to transition as your care needs changes. These include Low Care (Levels 1 and 2) and High Care (Levels 3 and 4) Home Care packages, HACC funded services including clinical nursing, allied health, personal care, domestic assistance and social support.

  • Timely care

    within hours, we have the staff to cover all regions; you have the reassurance of a nurse nearby.

  • Specialist approach and range of services

    including clinical care, allied health, expertise in supporting people living with dementia and facilitating dignified end of life care.

  • A family owned and operated industry leader

    founded by Sue Mann from a passion to make a difference by providing people in need of nursing and care the choice to be cared for at home; we are 100% family owned and operated.

  • Assurance of a high quality service

    delivery of care that is continually monitored and improved by SMNCC quality management system; we are accredited to ISO 90001:2008.

 

Contact

Erina Office

Suite 3.20, Level 3 (West Wing)
Platinum Building
4 Ilya Ave, Erina NSW 2250

Phone 1300 241 300

Fax 02 4365 5732

Email mail@suemann.com.au

 

Postal address

Sue Mann Nursing and Community Care
PO Box 3301 Erina NSW 2250

 

Find us on Social Media

Our door is always open

If you are a client, family member, service partner or would like to find out more about what Sue Mann Nursing and Community Care offers, we would love to hear from you.

To join our team please submit your employment enquiry on our careers page.

 





 




 




 
Sue Mann Erina Office in-home care specialists Central Coast
Sue Mann in-home care specialists Central Coast