About Us

We understand there is nothing like the safety and security of being in your own home. Over time it becomes more than a roof over your head – it becomes your castle. Supporting you to remain living at home is where we can help.

Sue Mann Nursing and Community Care (SMNCC) is a specialist provider of nursing and in-home care services. We cover the Central Coast, Hunter and Sydney – and because we are a local team looking after local people, you have the assurance of a nurse nearby when you need it.

Our approach to care is all about you – your story, your needs, and what makes you happy.

Our story

A vision brought to fruition by one woman’s commitment to quality patient care.

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Our story

Established in 1984, Sue Mann Nursing & Community Care started as a one-woman operation working from a car and a built-in cupboard desk to an inter-generational family run business with a growing team. Now the leading community care provider in the region, SMNCC however has remained true to the foundations of the business…being passionate about providing quality care to clients.

Graduating as a Registered Nurse at Gosford District Hospital in 1971, Sue Mann’s vision for quality patient care was shaped during her early days on the ward. A self-confessed “non-conformist” Sue challenged the regimented hospital system as a nurse in the 70-‘s.

She was disillusioned with the lack of time given to elderly patients in hospital, and was determined to pioneer a way to allow elderly people to stay in their homes, receive the nursing care they needed and enjoy a quality life as long as possible. And so, with a car, a phone, and an address book Sue Mann Nursing Service was born.

Over thirty years on, guided by Sue’s inspired leadership and pioneering vision, the Sue Mann team has provided the highest quality of care to thousands of clients all over the Central Coast, Hunter, and now in Sydney. A business built on the expertise of community nursing, and one that understands the value of family. In fact, today, the business is a true family affair. Sue’s son Andrew is Managing Director, daughter Brooke is Marketing and Communications Manager and husband Brian, while retired, still dedicates a lot of time to the business he once referred to as “Sue’s hobby”. In fact the family culture is evident throughout the business with a number of second-generation staff and clients among the mix.

Andrew has played a pivotal role in strengthening and expanding his mother’s vision of accessible and professional community based care since coming on board in 2003. He drives the strategic platform, business development and has introduced sophisticated systems and processes across the organisation. He is also responsible for writing all tenders for access to government funding and is regularly asked to present at leading national aged care conferences.

As for the secret to her success in business, Sue says it comes down to relationships, an emphasis on workplace culture and mandatory ongoing training. From the early days, Sue worked closely with local doctors, pharmacists and surgeons and was very grateful for their support in setting up a community nursing service - something that was new and innovative.

Within the business, she created a culture in which collaboration, transparency, communication, education and work life balance are paramount. Sue knows every staff member and makes an effort to engage personally with everyone on her team as often as possible. She is also an advocate for supporting older workers.

There is no one more important in Sue’s eyes than the clients themselves and it remains at the heart of everything Sue Mann Nursing & Community Care does.

 
Vision and mission
 

What we do

SMNCC is a family owned and operated business, passionate about bringing clients the best level of nursing and home care on the Central Coast, Hunter and Sydney regions. We call it myhomecare.
 

What we aspire to

We aspire to continue to be the provider of choice for clients, staff and like-minded partners, delivering leading home and nursing care.

 
Our difference

Sue Mann way

Older Australians and people living with a disability have more choice than ever in the provider
and services they can access for in-home care.

What makes us different as a provider is the ‘Sue Mann way’. Built on 30 years experience of specialist community nursing, we are the provider of choice for clinical nursing and in-home care on the Central Coast, Hunter and Sydney.



The Sue Mann difference in home care
  • Our unique way of care

    myhomecare, is about you. We focus on your story, your needs and what makes you happy to support you living at home amongst family, friends and your local community.

  • Experienced and locally focused

    30 years of dedicated in-home nursing and home care, the leading and largest provider in the region; we are local people looking after local people.

  • Flexibility with continuity of care

    we offer the full range of Government subsidised programs, providing flexibility to transition as your care needs changes. These include Low Care (Levels 1 and 2) and High Care (Levels 3 and 4) Home Care packages, HACC funded services including clinical nursing, allied health, personal care, domestic assistance and social support.

  • Timely care

    within hours, we have the staff to cover all regions; you have the reassurance of a nurse nearby.

  • Specialist approach and range of services

    including clinical care, allied health, expertise in supporting people living with dementia and facilitating dignified end of life care.

  • A family owned and operated industry leader

    founded by Sue Mann from a passion to make a difference by providing people in need of nursing and care the choice to be cared for at home; we are 100% family owned and operated.

  • Assurance of a high quality service

    delivery of care that is continually monitored and improved by SMNCC quality management system; we are accredited to ISO 90001:2008.

 
Our brand promise

personalised care by people who care


Our values
  • Leadership

    We lead with vision that inspires and motivates.

    Through inspired leadership we focus on what is most important, we work as a team and find solutions to challenges. By keeping sight of the end goal, together we deliver results.

  • Integrity

    We do the right thing.

    We are trustworthy, honest, respectful and fair. We deliver on our commitments and are accountable.

  • Caring

    Caring is at the heart of what we do

    We treat people with compassion and professionalism and aim to better understand and respond to the needs of our community.

  • Empowerment

    We encourage partnership.

    We seek to empower our clients to take control of decisions with regard to their own health and wellbeing through a partnership built on trust.

  • Quality

    We aim for excellence.

    We strive to be leaders in our field and continue to develop our skills through continuous improvement, ongoing education, technology and best practice.

  • Innovation

    Bright ideas.

    We embrace creativity and distinctiveness by encouraging new thinking to further develop better ways to do things.

 

Contact

Erina Office

Suite 3.20, Level 3 (West Wing)
Platinum Building
4 Ilya Ave, Erina NSW 2250

Phone 1300 241 300

Fax 02 4365 5732

Email mail@suemann.com.au

 

Postal address

Sue Mann Nursing and Community Care
PO Box 3301 Erina NSW 2250

 

Find us on Social Media

Our door is always open

If you are a client, family member, service partner or would like to find out more about what Sue Mann Nursing and Community Care offers, we would love to hear from you.

To join our team please submit your employment enquiry on our careers page.

 





 




 




 
Sue Mann Erina Office in-home care specialists Central Coast
Sue Mann in-home care specialists Central Coast